SUMVRAHELP CENTRE

Messages & Support

How do Messages & Support tickets work?

SoleBusinessPro

Quick answer

Open Messages & Support to search the built-in help first. If the answer is not there, create a ticket with an email address, edition and clear description. The ticket status shows what is happening. The customer can close it if they solve the issue and can record what fixed it.

Step by step

  1. Search the built-in help before opening a ticket.
  2. If you still need help, describe the problem clearly and include the screen you are using.
  3. Check My tickets to follow the status and read Sumvra’s reply.
  4. If you solve the issue yourself, close the ticket and briefly record what fixed it.

Before you finish

Button names can vary slightly by installed version. If something looks different, check the version shown in Sumvra before making a change.

Still need help?

Open Messages & Support inside Sumvra and tell us which screen you are using. Include the guide title above so we can help you more quickly. Please do not include passwords, authenticator codes, full bank details or tax references.